Refund Policy

At the end of the trial you will be prompted to add a payment method to continue. If you do not subscribe, your account is automatically downgraded and no charge is made.

Unused trial days cannot be extended, transferred, or refunded as credit.

Scoremi subscriptions are billed on a recurring monthly or annual basis. Billing is managed through Paddle, who acts as the Merchant of Record and handles all payment processing, tax collection, and invoicing on our behalf.

Your subscription renews automatically at the end of each billing period. You will receive an invoice via email after each successful charge.

Prices are listed in USD. Paddle displays your local currency equivalent at checkout where applicable.

You may cancel your subscription at any time directly from your account dashboard — no phone calls, no forms, no friction.

After cancellation, your account data is retained for 30 days before deletion, giving you time to export anything you need.

Exceptions we will consider:

• You were charged after clearly cancelling within the same billing cycle.
• You were billed twice for the same period due to a system error.
• A confirmed technical failure on our end prevented access for a significant portion of a billing period.

To request a refund review, contact us within 7 days of the charge with your invoice number and reason. We will respond within 5 business days.

Enterprise plan pricing and billing terms are negotiated individually and governed by a separate Order Form or Master Services Agreement (MSA). Refund terms for Enterprise agreements are specified in that contract.

If you have questions about Enterprise billing, contact us and we will connect you with your account manager.

For any billing questions, refund requests, or disputes, please reach out before initiating a chargeback — we resolve issues directly and quickly.